Gtl customer service hours. With video visits, our state-of-the-art system allows inmates, friends, family and loved ones to enjoy more personal, longer and more frequent visits. Louis, Missouri 63132 Use this form to provide customer service feedback for the phone system at Ada County Jail. I also sent gtl customer service a message asking about my account being suspended, I’m waiting to hear back. To login to Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. Please provide as much detail as you can to help us resolve your inquiry. When your loved one or friend calls you, simply follow the instructions from the automated system to pay for that one phone call on the spot. An alternative to collect calls. A Telmate kiosk is located in the lobby of this facility. If you wish request this information, please click here accountinformationrequest. , unless there are security or We aim to make the process of communicating with loved ones easy. Be ready to provide the phone number you want to unblock and verify your identity. Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349. All you need to do is confirm with your local telephone company that you have the ability to receive inmate collect calls to your phone number. C. Best of all, visits are confirmed instantly! Jul 20, 2025 · If you need to block calls from an inmate at Wilcox County Jail, you can contact GTL customer service at 1-800-483-8314 to request a block on your number. Learn more today. Partner with GTL and you’ll quickly find that you’re not just a number. GTL has the ability to bill calls from an inmate at a CDCR institution if your local telephone service is from a traditional local telephone company such as AT&T, Verizon, etc. net) for additional information. Contacting Your Phone Carrier: For international customers If you would like to set up your account from a location outside the U. Download GTL VisMobile Contact GlobalTel customer support to get help with your order or ask us a question. Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. Allows the acceptance and posting of transactions 24 hours a day, 7 days a week, 365 days a year. Best of all, visits are confirmed instantly! Account Support Contact Form Please contact our Customer Support team through our online inquiry process. net. , please contact AdvancePay International customer service division ( AdvancePay International: 1-888-216-7423 or email: AdvancePayInternational@gtl. West, Suite 130 Dallas, TX 75220 Or you may email inquiries to: customersupport@touchpaydirect. GTL Customer Service website: www. To receive calls from an inmate, you must create an AdvancePay prepaid account through the ConnectNetwork website. Jul 30, 2025 · If you have previously blocked calls from Dinwiddie County Jail and wish to unblock them, you must contact GTL's customer service to initiate the unblock request. Jul 10, 2025 · To permanently block calls from a specific inmate, contact GTL customer service at 1-877-650-4249 and request a block on the inmate's account or the specific phone number. com TouchPay customers: 866-204-1603 support@touchpaydirect. Helpful Customer Service For questions regarding your account or transactions Call 1. For Customer Support: GTL/DSI customers: 877-650-4249 support@connectnetwork. Security Notice TP declined too many transactions. Request Unblocking: Let them know you'd like to remove the block for calls from a Westmoreland County Jail inmate. Major credit cards accepted are Visa, MasterCard, Discover and American Express. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. For help with accounts, the most effective way to reach GTL Customer Service is by contacting GTL via email at AdvancePayInternational@gtl. To set up an account, create an account online through their website at https://web. Jul 26, 2025 · Phone: Call GTL ConnectNetwork customer service at 1-877-650-4249 to make a deposit over the phone using a credit or debit card. For questions regarding the services, please contact Telmate Customer Service at 866-516-0115. , Central. GettingOut www. To file a claim, access claim forms on the Customer Portal or click … Continued May 22, 2025 · If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). Making connections and rebuilding lives. You can select the date, time and location that is most convenient for you. m. Sign in to schedule and manage upcoming visits with your inmate. They can be reached by contacting (877) 650-4249. A maximum of four visitors may visit a prisoner at one time. Our three video visit options offer onsite visits, and remote visits through For Customer Service please call 855-208-7349 or email us at support@viapath. Read below to find out why you If an inmate calls a customer who does not have a GTL direct bill account, the automated system will call the number and leave a message to call GTL to set up a direct bill account in order to receive collect calls on their cell phone. Because dialing protocols may vary by country, customers need to check with their local phone company or request dialing protocol information by sending an email to GTL customer service at AdvancePayInternational@gtl. Just call 1 (866) 516-0115. Customer Service is provided in English and Spanish. Explain that you need to unblock calls originating from Dickson County Jail. Provide the inmate's name and ID number if possible to help locate the correct phone number. One such company uses the acronym "PCS" (Prison Call Solutions Contact the GTL AdvancePay automated system at 1-800-483-8314. | Built by Clique Studios Where can I find GTL’s toll-free Customer Service Center phone number? • GTL calls completed through a local telephone service provider will appear on the service provider’s billing invoice/statement in a section titled “GTL or third party services” and will include the GTL toll-free number for customer service and billing inquiries. Important Message about Inactivity Text Alerts Please be advised, once created, your Friends and Family account will become inactive after 180 consecutive days of inactivity or non-use unless such time is shorter or longer based on governing law or contract. VAV/GTL Inmate Telephone Information The "inmate telephone system" will be available for use by all general population inmates seven (7) days a week from 0800 to 2100 hours, with the exceptions of those periods of time during which meals are being served and/or a prison population count is being conducted. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Email: customerservice@accesscorrections. , Central Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service : ( 866) 230-7761 Fax Number : ( 251) 473-2802 Hours of Operation: Monday-Friday, 7 a. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. Customer service is available at 877-650-4249. Global Tel Link (GTL) manages the jail's phone system, and all call services, including setting up accounts, are handled through them. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution. Standard AdvancePay prep id phone rates will apply. A transaction f Welcome to the Touchpay Payment Portal Fast, reliable, secure, and convenient way to make payments. Jul 4, 2025 · Toll-Free Number: Call the GTL customer service at +1-877-650-4249 and follow the automated prompts to make a deposit over the phone using your debit or credit card. Quick connect allows you to quickly pay for a phone call with your credit card. Box 911722, Denver, CO 80291-1722 Jul 9, 2025 · Call GTL Customer Service at 877-650-4249. Inmates can purchase prepaid minutes through commissary using funds in their inmate account. Cash benefits are paid directly to you to help cover the costs associated with hospital confinement, ambulance trips, critical accidents, skilled nursing stays and more. Jul 9, 2025 · Contact GTL Customer Service: Call 855-466-2832. Family and friends can create accounts and deposit funds through the ConnectNetwork website or by calling GTL customer service at 1-877 Jul 17, 2025 · The Inmate Telephone System at Saginaw County Jail allows inmates to make outgoing calls but does not accept incoming calls. While services are primarily in English, GTL provides support in Spanish and other languages upon request. to 7 p. gtl. It’s simple, easy, and Jul 15, 2025 · If you wish to block calls from an inmate, contact GTL customer service at 877-650-4249. Scheduling Visits All individuals who are approved to visit are required to schedule an appointment using the GTL Scheduler before visiting a prisoner. When contacting us via email, do not send your credit or debit card information with your What are your Customer Service business hours and contact information? A. Standard AdvancePay prepaid phone rates will apply. To find your local phone number, hours of operation, and holiday schedule, enter your address below. A: For questions about blocked numbers or billing problems, please call GTL Customer Service at 800 483 8314. GTL is working with your loved one’s facility to install a Flash replacement. gettingout. Mail: Send a check or money order to AdvancePay Service Department, P. Provide Information: Be ready to provide your phone number and the inmate's name or identification number. com or manage your account using their mobile app. You can easily determine this by contacting your phone company’s customer NOTICE TO PRISONERS, FAMILY MEMBERS AND FRIENDS WARNING: Regarding Telephone Service Providers The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). Customer Service by phone is also available from certain countries at 1-888-216-7423. Jul 21, 2025 · The inmate telephone system at Dinwiddie County Jail in Virginia allows inmates to make outgoing calls to friends, family, and legal representatives. TouchPay's Customer Service team can be reached at (866) 204-1603, and they are available: This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. Everyone Connected. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Inquire Today Contact Details Interested in receiving a proposal, scheduling a product demonstration, or requesting a brochure? Contact GTL’s Sales and Marketing team by calling 844-269-1981 or selecting either “Sales” or “Marketing” in the contact form below. Mansfield Correctional Institution (ManCI) was opened in Mansfield, Ohio in 1990 as part of the Ohio Department of Rehabilitation and Correction. Please continue to call / email / live chat us as normal. Provide the following details: Sign in to schedule and manage upcoming visits with your inmate. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Prepaid accounts can be purchased using the kiosk in the lobby of the Main Jail facility during business hours or for a fee through the contracted inmate phone company customer service using a debit or credit card. com website. Find contact details, directions, and services at our Harare location. Best of all, visits are confirmed instantly! Advantage Plus Elite Hospital Confinement Indemnity Insurance is designed to help fill some of the co-payments, deductibles and out-of-pocket expenses of your health insurance plan. At a Lobby Kiosk Make cash or credit card deposits from a Telmate deposit kiosk. Visit from your Android Phone or Tablet With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device. Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. Q: WHAT IS ADVANCEPAY ONECALL? dvancePay prepaid account. If you need additional assistance and want to speak to a representative please call the Service Center at 1-866-230-7761. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. com Call: 636-888-7004 Address: Keefe Commissary Network L. Provider & Account Setup Nassau County Jail's inmate phone system is managed by GTL under its ConnectNetwork brand. Best of all, visits are confirmed instantly! This website uses cookies and other technologies, some of which are provided by third parties, to collect browsing and activity information and track your interactions with this website. Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. Este sitio no es propiedad ni está gestionado por ningún organismo gubernamental estatal, lea más. For further verification, the customer may contact the GTL AdvancePay Service Department. Global Tel*Link (GTL) manages the system. Depositing money by phone is a convenient way for your inmate to receive money immediately. Customer Service You may also contact Customer Service via the methods provided below. We are here to help! Have questions? We are always ready and happy to assist you. to 10:00 p. Jul 4, 2025 · Written Requests To formally block or unblock a number, contact GTL customer service at 1-800-483-8314. GTL Customer Service can be reached at 1-877-650-4249 for account support and questions. com Mail If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below. Q: WHAT IS ADVANCEPAY ONECALL? A: With AdvancePay OneCall (APOC) you can choose to accept and pay for a single call, without the need to set up or fund an AdvancePay prepaid account. In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. ConnectNetwork, GTL's platform, manages inmate call accounts, funds, and services. com Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. The new rate took effect July 1, 2021. Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service : ( 866) 230-7761 Fax Number : ( 251) 473-2802 Hours of Operation: Monday-Friday, 7 a. 516. Accepts VISA/MASTERCARD branded credit/check cards and Walk-In Retail (Cash Payments made locally) To setup a new TouchPay Account, click here. Instantaneous posting of transactions. The duration of a visit shall not exceed two hours. Monday – Thursday 7:00 a. Best of all, visits are confirmed instantly! The current contract with ViaPath (dba Global Tel Link (GTL)) was renegotiated to drastically reduce telephone rates to two (2) cents per minute, plus all applicable government mandated taxes and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection fee. net or by contacting customer service at 1-800-483-8314. – 12:00 p. Provider & Account Setup Hudson County Jail contracts with Global Tel*Link, now doing business as ViaPath Technologies and GTL Connect Network, for its inmate phone services. How do I reach customer service? Our support channels have not changed. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. Why Sell GTL? It’s a great time to do business with Guarantee Trust Life. May 22, 2025 · If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). Are the collect call rates more expensive when my telephone number is set up on a prepaid account? No, AdvancePay calls are charged the same call rates as traditional collect calls. | Built by Clique Studios Customer Service will verify that we have a life policy in force and advise what documentation will be needed to file the claim. Request a Block: Inform the representative that you want to block calls from an inmate at Oscoda County Jail. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL’s current system. Video visits are video chat conversations available at your facility lobby, from your personal computer and now, at select facilities, on the Visit Now Android app. We and these third parties use cookies and the information collected via cookies to enable certain website features and functionality, analyze and improve website performance, personalize user experiences and AdvancePay is our most convenient phone service connecting friends and family members to inmates. L. 0115 or fill out the form below Oprima aquí para Español GTL offers 24/7 customer service for its products and services for correctional facilities. Inmates cannot receive incoming telephone calls. You will also be asked to confirm the service type you require. Completed claim form, including HIPAA form, by the beneficiary or beneficiaries (forms will be provided by GTL) Copies of any police or autopsy reports, if applicable Contact us anytime 1-800-338-7452 1275 Milwaukee Avenue Glenview, IL 60025 Monday – Thursday: 7:00 AM – 5:00 PM Friday: 8:00 AM – 12:00 PM For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. Touchpay 10005 Technology Blvd. , 10880 Lin Page Place, St. I’ve seen on tiktok ppl say they got suspended for 3 weeks, month, 3 months but I can’t find a whole lot about this. Our staff is highly trained to provide personalized customer service and will help you navigate your policy to get you back on your feet. com * * * * * * * All visitors need to be active visitors on the offenders visiting list and approved before you can schedule a visit. We are ready to help you now with representatives standing by. Jul 18, 2025 · To manage inmate calling accounts, you can access the GTL platform through their website at www. To reach technical support, you can call toll-free numbers or fill out the online form on this page. Ensure you include the inmate's name and identification number. If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. 866. Provide Details: They may ask for your phone number and the inmate's name for verification. GTL Customer Service Information, Billing, Payment Methods and Procedures FAQs Q: What forms of payment does GTL accept? Visa and MasterCard (including debit and check cards) Money Order Check Sign in to schedule and manage upcoming visits with your inmate. Visitors are required to schedule the visit at least 48 hours prior to the visit, but not more than 7 days prior to the visit. Apr 25, 2024 · Help Center: Contact UsChat with an Agent by clicking the chat bubble located at the bottom-right corner of the screen. , P. Global Tel Link (GTL) manages the telephone system through its ConnectNetwork platform, offering account setup and funding options. We would like to show you a description here but the site won’t allow us. Box 911722, Denver, CO 80291-1722. The Schedule and Visit from your Android Phone or Tablet With the GTL VisMobile Apps you can register online, schedule and manage your appointments, and visit from your favorite Android device. – 5:00 p. Download GTL VisMobile You need to sign in or sign up before continuing. We’re small enough to get to know most of our distributors personally while large enough to offer a cutting edge product portfolio combined with industry leading technology to make doing business with us easy. com Welcome to the new and improved GettingOut. com Over the Phone Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. In the 1990’s, GTL was the first to offer life insurance to Americans with HIV. Contact us anytime 1-800-338-7452 1275 Milwaukee Avenue Glenview, IL 60025 Monday – Thursday: 7:00 AM – 5:00 PM Friday: 8:00 AM – 12:00 PM Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. Customer service is available Monday-Friday from 6:00 AM to 10:00 PM Central Time and Saturdays from 8:00 AM to 5:00 PM Central Time. S. Need to reset your password? Please review the help section for details. O. Be prepared to provide the following details: 6 days ago · Contact GTL: Call their Customer Service at 1-877-650-4249. , Central Saturday and Sunday, 8 a. Telmate’s US-based bi-lingual customer service representatives are available 24/7. Provide the inmate's name and identification number, along with your phone number you wish to block. connectnetwork. Information Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. AdvancePay For information regarding receiving phone calls and blocking phone calls, current rates, pre-payment, calling a cell phone, or any other related phone questions, please call GTL Customer Service. For further information, please contact customer service at: 1-866-204-1603 Gtel Head Office branch in Harare, Zimbabwe. Jul 31, 2025 · GTL Customer Service: Contact GTL at 1-877-650-4249 and request that your number be blocked from receiving calls from Itawamba County Jail inmates. to 11 p. ©Copyright 2025 Guarantee Trust Life Insurance Company. Are you using GTL’s Customer Portal? Check a claim status, access your policy information, download your policy ID card, update your contact information, pay a bill, and more — all right at your fingertips! Click here to visit GTL’s Customer Portal. us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other When you call us, you’ll speak to our experienced, friendly staff located in our Home Office in Glenview, Illinois. Jul 16, 2005 · Where can I find GTL’s toll-free Customer Service Center phone number? • GTL calls completed through a local telephone service provider will appear on the service provider’s billing invoice/statement in a section titled “GTL or third party services” and will include the GTL toll-free number for customer service and billing inquiries. CST Friday - 8:00 a. GTL can also provide, upon email request, this FAQ document and rate table where customers can contact GTL Customer Service via telephone (along with dialing instructions). Be prepared to provide your phone number and other identifying information for verification. CST © 2025 - Guarantee Trust Life Insurance Company (GTL) Jul 31, 2025 · Provider & Account Setup Otsego County Jail contracts with GTL ConnectNetwork for all inmate phone services. Get information and a list of the ConnectNetwork services available at a facility. Enter your phone and PIN to verify the email address on your account. All Rights Reserved. Opting to accept a Quick Connect call is simple when your loved one or friend chooses to call you via Quick Connect. A refund can be obtained by calling customer service at [866-516-0115]. , Central To learn more about our E-Message services please visit the Postal Service page. Q: WHAT IF MY NUMBER IS BLOCKED FROM RECEIVING INMATE PHONE CALLS? A: For questions about blocked numbers or billing problems, please call GTL Customer Service at 877-650-4249. lsmw srbdm ryjh meh iydsnda jhbvin epbl vqbx rudl jnxbwz