Xplore internet customer service. Manage your Call Forwarding and Voicemail settings.

Xplore internet customer service You can actually pause your Internet service. East of Red Deer AB, paid for 50mb download speed with Xplornet. That was a big concern for me. The Authorized Xplore Dealer, LA Satellite, offers the friendly local service that sets Xplore apart. Just a superb crew. Michelle has been with Xplore since before the “Xplore” we know today existed. ” Xplore’s Fibre internet is now available in Kleefeld, Grunthal, Mitchell South, La Broquerie, New Bothwell, Dufresne, Linden, Greenland and Otterburne; and soon, construction will be underway in Landmark and Blumenort. Xplore is doing this by: Enabling rural Canadians to connect to gigabit speeds on a next-generation 100% fibre-optic network. This is not a drill. Daniel says he’s been very satisfied with the customer service he’s received. ” Xplore proudly serves nearly one million customers who choose to live and work in rural Canada. 1-833-368-2666 or click the "Get Started Now" button below! Ultra-fast Internet from Xplore gives you the speed you need to work, stream and everything in between, all from your home away from home. With Xplore, you'll not only get fast and reliable Internet connectivity but also unparalleled customer service to guide you in your selection. If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. Feb 22, 2023 · Xplore also has fibre projects underway in Alberta, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia and Prince Edward Island. To cancel your Internet Access Service, contact Xplore Fibre’s Customer Care Centre at 1-866-841-6001. Jan 29, 2023 · As a result, their customers don’t even need to purchase any complicated equipment to set up their internet service. Dec 30, 2024 · False promises, poor customer service. They did a bang-up job. Xplore really got to me because I had worked at a lot of other companies and no one cared about the customers as much as Xplore,” she said. Xplore's technical support agents are available 24/7 and our local technicians are ready to help. The entry-level plan delivers download speeds of 25 Mbps and upload speeds of 5 Mbps. Call Forward (Xplore Home Phone customers) Call Screening Voicemail. Jan 29, 2023 · Xplore internet plans all include unlimited data usage. To find the package that's right for you call us at. To cancel your Internet Access Service, contact Xplore’s Customer Care Centre at 1-866-841-6001. Create a case to request support from Xplore Customer Care. If you’re not sure which is the best option for you, we invite you to call 1-855-651-2118 today and talk to an expert. Kart’s proudest career moment was launching the Xplore Activation process in 2014, a self-serve feature that significantly improved customer service. Patricia Weatherbee’s cottage is at the mouth of the Tidnish River, outside of Amherst in Cumberland County, Nova Scotia. Founded in small-town Canada, Xplore is dedicated to bringing fast, reliable Internet to Canadians in rural communities. Already an Xplore customer? Activate Xplore Internet at your home away from home and you’ll receive a bill credit of $100!¹ “Overall we have enjoyed our Internet more than with the company we were with before. This personal touch and quicker service make a significant difference in customer satisfaction. Our objective is to deliver a high speed, high-quality Internet service to all our customers living outside the big cities. I have had Xplore internet for over 14 years. in Winnipeg, Manitoba. com. Call us at 1-877-959-5717 Founded in small-town Canada, Xplore is dedicated to bringing fast, reliable Internet to Canadians in rural communities. “My passion was always to help the customer as much as we can. Jul 25, 2023 · A Temporary Service Suspension can be set up using self-serve by logging in to MyXplore, chat, or contacting Customer Service by email at support@xplore. Xplornet service vs Telus Hub Red Deer. For more information and to check service availability, visit xplore. Having Xplore Internet meant Rick could now set up a phone line. Xplore Internet Service. We’re focused on bringing the best Internet service to rural markets in Canada to support rural life. Everything we do makes a difference for the end user. Call us at 1-877-959-5717 Oct 28, 2024 · We have a terrific team of dedicated professionals based here in Canada, providing an exceptional customer experience, and advancing our mission of bringing high-speed Internet to Canadians in rural communities. is Canada’s fibre and 5G broadband company for rural living. PO Box 9060, 300 Lockhart Mill Road. One of our customer service representatives will assist you in any way they can. Connecting and Basic Troubleshooting; How to Set the Wi-Fi Password For Your Router; About Xplore Webmail; About Data with Xplore; What to Expect During Your Internet Installation Appointment; View All (20+) For further assistance please email us at support@xplore. , Canada's largest rural-focused broadband provider, today announced that it has completed the acquisition of the high-speed Internet business of Full Throttle Networks Inc. We have already started with the rollout of Xplore’s new fibre-to-the-premise and 5G broadband services. As PEI’s only full-service Xplore dealer, we bend over backwards to ensure our friends and neighbours get the best internet at the most affordable price. A customer can take advantage of the temporary suspension program every rolling 12 month for a minimum of 1 month (30 days), up to a maximum of 6 months. Absolutely horrendous customer service. Further, Xplore customers can bundle home phone services in addition to their internet plan. Dec 21, 2020 · Click on ‘View my Data Usage’ to check your home Internet usage; If you’re an Xplore customer and see your community in the list below, call 1-866-841-6001 to upgrade today! Not an Xplore customer? Give us a call at 1-855-291-3383 for information about our home Internet service with speeds up to 50 Mbps and unlimited data. An early adopter of Xplore’s satellite service, John Herron has been part of the Xplore Family for many years. A Temporary Service Suspension can be set up using self-serve by logging in to MyXplore, chat, or contacting Customer Service by email at support@xplore. On March 13, 2017, your Internet service was transitioned to Xplore. ” Jul 25, 2024 · Update your E911 address for your Xplore Home Phone. I will be working from home and need an unlimited internet package at full speed. ” Xplore is working to deliver broadband Internet without compromise and customer service without equal. Download speed refers to how quickly data can travel from Xploret’s or another Internet service provider’s network to your home. Read about her experience! Jul 25, 2023 · Welcome to the Xplore family! We look forward to providing you with fast and reliable high-speed Internet service. ” About Xplore Inc. Currently, there are only three Xplore internet plans available. With our world-class fibre, wireless, and next-generation satellite infrastructure, combined with a network of local dealers and around-the-clock Canadian-based tech support, you get the Internet connection you need and the peace of mind knowing you’re supported. When Cindy Dyment from Tyne Valley called Xplore, she was delighted with the fast internet and great customer service she received. Enhanced Coverage – for you to have great Internet, wherever you live. Connecting and Basic Troubleshooting; How to Set the Wi-Fi Password For Your Router; About Xplore Webmail; About Data with Xplore Loading. Xplore is upgrading and building new towers all the time and now offers download speeds up to 100 Mbps with unlimited data usage. 99 per month! Rick says that he’s had a great experience being an Xplore customer. What sets Xplore apart from competitors? A few things: Our dedicated Canadian customer service and 24/7 technical support. In his seven years at Xplore, Nicholas has moved from customer service rep to tech support to his current role in network operations. Before finding out about Xplore, they had no Internet at all. Jan 16, 2024 · Xplore's service expansion has granted residents and seasonal customers in Vauxhall access to high-speed Internet with speeds up to 100 Mbps. . About Xplore Internet Packages 25-Jul-2023; About MyXplore 25-Jul-2024; Shop ; Contact Customer Support Tell us how we can help. Henry is proud of how Xplore stays innovative, constantly upgrading their technology. Manage your Call Forwarding and Voicemail settings. Xplore’s Manager, Application Development Candice Martell, who submitted the nomination, said Kart has played a crucial role in developing and improving many of Xplore’s key processes. 5G Home Internet is available in New Brunswick, with more regions rolling out across the country in March. Bell and rogers both offering identical Fixed wireless internet service packages, $60/month 50mbps down 10mbps up, capped at 450GB, then slows down to 20 down and 4 up. At this time, we know that Internet is more important than ever and we want to be there for you. Cell Phones. We will ask you to provide or confirm some important information to help get your new service up and running. Customers who already have Xplore Internet service and add our Home Phone service can choose between a self-installation where the Hub is shipped directly to your residence or a professional certified installation. “I had a team member call every couple of hours and the longest he waited was two and a half minutes. Unlimited data and ultra-fast speeds are available for the whole family! May 13, 2024 · Metro Loop does not manipulate or throttle any customer Internet traffic beyond your subscribed Internet service speed. That’s the Xplore difference. We hold your input in high regard, aiding us in enhancing and optimizing our broadband solutions. Discovering Xplore Internet. ca bought ***** High Speed. ca. Have accessibility feedback? If you have a complaint or dispute about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with Xplore. Exactly as advertised, fast Internet service,” he explained. Unlimited data and ultra-fast speeds are available for the whole family! For over a decade, we have been providing innovative broadband solutions to rural customers at work, home and play across Canada. Only at the cottage for the summer? Xplore’s seasonal service pause has you covered, allowing you to put your internet on hold for up to 6 months. Their firsthand knowledge of the area and local residents’ needs, coupled with outstanding customer service, technical support and engineering teams led them to win Diamond in their local newspaper’s Reader’s Choice Awards five years in a row! Please be aware of our Traffic Management Policies as it relates to your service. If you have a complaint or dispute about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with Xplore. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. I had xplore installed, they charged me $159 to install it, it was horrible quality so a couple weeks later they came out to "fix it" and charged me an additional $159. Let’s take a look at how LTE and satellite platforms work: Customers appreciate having a local dealer like LA Satellite because it means they are treated as individuals, not just numbers. Apr 4, 2023 · “At Xplore, we strive every day to serve the needs of rural Canadians by connecting them to the world with reliable, high-quality, high-speed Internet service. Customer Service and Support. Check Fibre Internet Availability to see if your home or business is Invite your friends to try Xplore Internet and for every friend that signs up, you get a $50 bill credit and they get a $50 bill credit too. If you are dissatisfied with your Service for any reason, you will receive a refund if you cancel your Service within 30 days of activation. Jul 25, 2023 · You can also try Googling “best Internet service providers [insert city name here]” or "Internet providers near me" to find resources like subreddits dedicated specifically toward discussing Internet service provider options within each region; these communities often contain posts from users who are looking specifically at providers based Ingo says that people have been really excited about Xplore’s new Wireless Home Internet service with speeds up to 100 Mbps. Called them to enquire about internet, they told me my area was within their service area. Read More about this post Xplore Internet Packages provide download speeds up to 100 Mbps & Truly Unlimited data. Description. Aug 25, 2020 · Michelle, like the rest of the Xplornet family, has a vested interest in every customer. Internet Services. We will have different plans to accommodate different customers and at a reasonable price. In the last 6 months we lose internet at least every 2 weeks and end up getting a tech down to look at it. Xplore has sometimes offered some customers credits and other compensation for the inconvenience. Once you’re set up, you’ll have access to our 100% Canadian-based support team for round-the-clock technical support. If you exceed the data included in your plan, you will continue to enjoy unlimited data for browsing, social media, email, shopping and more, with no overage fees until your next billing cycle. We all work together toward the same meaningful goal, to connect rural people to reliable Internet,” she said. Through big investments in our network, we’re now offering 1 Gbps speed fibre Internet, and up to 100 Mbps speeds through our wireless and satellite technologies. Professional Install & Local Support – An Xplore technician from your community will install your service and make sure everything is set up correctly. Currently, he manages Xplore’s Access Network Operations Team, a small group of highly talented individuals who provide the highest tier of internal technical support involving resolving equipment malfunctions. The YourLink and Xplore Internet services are compatible in a number of areas, which means that many aspects of your experience remained the same after the With this month’s rural Internet service area update, we wanted to give you a little insight into how Xplore’s Network Planning and Provision Team works by introducing you to their leader, Michelle Bourgoin. Current customers: check your online portal or call our customer service team at 1-866-841-6001. Every call will simply fail if the Xplore Hub is not working. Xplore Home Phone service is available for only 21. is Canada’s Fibre and 5G broadband company for rural living. Her satisfaction is a testament to our commitment to providing excellent service. We are getting starlink in a few days! The stories we share today shed light on the remarkable ways Xplore Authorized Dealer, TMC Satellite, is empowering Northern Manitobans by delivering Xplore Internet. Sep 19, 2024 · See all Xplore Internet Customer Reviews and performs in terms of Customer service, price, availability and more. Internet, Email & Router Support. The Xplore Hub is the piece of equipment connected to your home phone handset that powers your Xplore Home Phone service and may also be used for your Xplore Wireless Router. View BBB customer reviews of Xplore Inc. How do we bring you ultra-fast 100 Mbps Internet speeds? We are able to deliver 100 Mbps Internet speeds by upgrading our network of towers to the latest technology. You can use the Check Availability tool to see your available Internet plans OR get in touch with an Xplore customer service representative—at 1-866-316-6089 —and we’ll help you determine what’s best for you based on your needs and where you live. Need Answers Fast? Find what you need here. At Xplore, we are dedicated to providing the best Internet experience to rural Canadians and we value your opinions. 426 Views • 25-Jul-2023 • Knowledge Metro Loop: DNS Servers These shared intentions helped Evan build confidence in the decision. Xplore also offers satellite internet services for rural and remote areas Dec 30, 2024 · Had this sketchy internet service for… Had this sketchy internet service for about 2 years. Hi all, recently moved out to the country and I have limited options for internet. Xplore has implemented Traffic Management Policies to try to ensure that each Xplore customer receives fair and consistent access to the Internet. Now, Pat can read email and connect with her friends and family through Facebook. Existing customers who see their community listed here can check if they can upgrade to Xplore 50/10 UNLIMITED with download speeds up to 50 Mbps, upload speeds up to 10 Mbps and truly unlimited data by visiting their customer portal at myxplornet. Web Email. “I have been with the company for 24 years Lori has a long career fulfilling various customer service roles and she says what sets Xplore apart is dedication to the customer. Thank you. Xplore Inc. Staying Ahead with Xplore . Oct 1, 2024 · Moving with Xplore. “It hurts when a customer is unhappy or leaves us,” she said, “there is a very large group of people that care and we’re all working hard to make sure the customer has the best service possible. From what I know of Xplore or the predecessor Xplornet, I wouldn't touch them with a 10 foot pole. CSS Error For over a decade, we have been providing innovative broadband solutions to rural customers at work, home and play across Canada. We’ll help you choose based on your needs and location, then connect you to a local dealer who will professionally install your Internet, and provide you with ongoing Aug 7, 2024 · While we appreciate the Xplore affordable internet packages, Starlink’s widespread availability and reliable service make the provider the obvious choice for internet in rural areas and beyond. (3) Home Phone resumes regular price of $21. 殺 ” -Casey Huff, Seaforth, Ontario. That’s a whole new Xplore. Whether you’re upgrading your package or switching providers, we strive to make the process seamless. “It’s very cheap!” he said. Xplore Next-Gen Satellite Internet. For some of our platforms, the Traffic Management Policy includes reductions in speeds if you exceed a certain Xplore is using the most advanced wireless network technologies to bring 100 Mbps Internet speeds to rural Canadian homes, at great prices. Enjoy the latest in high-speed Internet service with Xplore. ×Sorry to interrupt. “With Xplore, we are part of the company providing service to the customer. Did a speed test every evening for a month the average was 6. A Cozy Internet Connection at Tidnish River. Conrad Williams from Caledonia is very pleased with both the Internet and customer service he receives from Xplore. ” Darlene Bannister Gronlid, Saskatchewan. The dynamic husband-wife duo behind TMC Satellite, Steve and Lana, have been with us from the beginning and were involved with connecting people to the very first Internet service Dec 11, 2020 · “The installation crew arrived with the pole. The download speeds they currently offer are 10Mbps, 25Mbps and 50Mbps respectively. “Fast Internet and great customer service. The cheapest plan starts at $59. Xplore outages have been causing frustration for many of the company's customers. So far Swift (Xplore) has been great with that. By providing quality Internet to underserved areas, we are empowering families to get the most out of life in rural Canada. Apr 4, 2022 · Markham, ON – Xplornet Communications Inc. -30-About Xplore Inc. For over a decade, we have been providing innovative broadband solutions to rural customers at work, home and play across Canada. Made an appointment for a technician, he arrived unprepared, I had to lend him my ladders and after 20 mins just says sorry you don't get a signal here. Xplore's first Fibre Internet customer shares her feedback from being able to benefit from gigabit speeds, download and upload. Significant complaint activity regarding Customer service issues/contract issues. ” Cindy Dyment, Tyne Valley, Prince Edward Island Have even referred a few of my friends to get service and they love it too. “Your speeds have gotten better. You can also check their website for updates on known outages in your area. Temporarily suspend all Xplore Services (some conditions apply) Cases. The Code includes direction on transparency, clarity in advertising, as well as standards on how we should communicate with our customers. “I’ve had people come to the show and say “wow, thank you,” “it’s lifesaving” or things like, “I'd lose my job if I didn't have it. Call us at 1-877-959-5717. Additionally, Xplore offers a number of add-ons including a router or warranty to improve your internet experience. Toll Free: 1-866-841 Jul 25, 2023 · We offer Unlimited Plans on our Satellite service called DataXtend™ Choose the speed and data plan that best suits your needs. It's slow, and rarely a day goes by without connection issues. Refer more, get more, there's no limit! High-Speed Wireless Internet in Rural PEI. A fast and reliable Xplore Internet connection keeps you close to loved ones, enables you to work & innovate from home and enjoy the best of entertainment. I had them when they first came in the area I am in and the service was great, then as they got more subscribers, my internet started lagging like crazy. You’ve got good customer service. Friday of last week the installation crew arrived and within hours we were connected to Xplornet service. Depending on Katie told the story of a customer who Integrated Solutions hooked up with 100 Mbps speeds after being told it wasn’t possible. Meanwhile, the highest-tier plan provides download speeds of up to 100 Mbps. A little over three months ago they called and said they had to UPDATE my equipment on my roof. Support She loves that every customer service representative at Xplore works directly for the company. Our customers’ testimonials highlight the quality of this new, faster service. If you’re experiencing issues with your internet service after moving, contact your ISP’s customer service for assistance. Get reliable, high-speed internet from Canada’s dedicated rural internet provider paired with good old-fashioned customer service. Absolutely horrendous customer service! There is no communication whatsoever. Metro Loop is a Haldimand County homegrown company which was founded in 2012. Toll Free: 1-866-841 For over a decade, we have been providing innovative broadband solutions to rural customers at work, home and play across Canada. Left my ladders out and my gate wide open. Although Starlink’s steep upfront costs might be intimidating, we recommend looking at them as an investment that’ll prevent the frustration and Jul 25, 2023 · As one of the largest Internet service providers in Canada, Xplore must comply with the Internet Code of Conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC). Xplore has built and upgraded hundreds of towers in the past year and there’s more to come! With our 30-day money back guarantee there’s never been a better time to choose Xplore. Our entire customer support team is Canadian-based, includes fully bilingual agents and are highly trained to find the broadband solutions you are looking for to make your Internet experience enjoyable. We are focused on delivering state-of-the-art broadband infrastructure to underserved regions in rural Canadian communities. Jul 25, 2023 · Moving with Xplore. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. It’s heartening to know that our customers’ satisfaction continues to grow. He was quick to accept any upgrades offered, moving from satellite to fixed wireless and more recently to Xplore’s new 5G Home Internet with speeds up to 100 Mbps. ca/legal. Call 1-866-601-0021 or use our Check Internet Availability tool to see the fast Internet options available at your home - and sign up today. Choose the plan that’s right for you or get in touch with an Xplornet Customer Service agent who will assist in finding the best plan for your household needs at 866-316-6089. Learn about our commitment to excellence and how we're enhancing your experience. Call us at 1-877-959-5717 Nov 29, 2024 · Xplore offers a variety of internet service types, including Fibre, Satellite, and Wireless, across Canada, particularly in rural areas. Leave a review and share your experience with the BBB and Xplore Inc. Please reach out to Customer Care team at 1-866-841-6001 or [email protected]. Jul 25, 2023 · You can also try Googling “best Internet service providers [insert city name here]” or "Internet providers near me" to find resources like subreddits dedicated specifically toward discussing Internet service provider options within each region; these communities often contain posts from users who are looking specifically at providers based Please note: the Xplore Hub will provide a dial-tone even though there is no connection. All brand new Xplore Internet and Home Phone customers will receive a professional installation from a certified installer. To learn more about our rural high-speed Internet packages, use the Check Availability tool OR call 1-855-291-3383. This enables more travel bloggers to share their adventures at the famous Vauxhall Advance in real-time. 94 for $120. ca or calling 1-866-841-6001. Instead, all Xplore packages offer nothing but high-speed unlimited internet. It’s about ensuring that everyone, no matter where they are, has access to the Internet they need, and the friendly local service they deserve. Jul 25, 2023 · As a new Xplore Internet and Home Phone customer, you will be automatically redirected to the MyXplore login page when you open up your Internet browser. 99, providing a download speed of 100 Mbps. It’s like your provider knows you value flexibility and freedom. Right now, most of our network can expect download speeds up to 50 Mbps! Tell us how we can help. At Xplore, we’re committed to providing better, faster Internet to rural communities across Alberta. He also went on to test Xplore’s customer service line. ca or call 1-866-841-6001. , a leading provider of Internet services to Canadians in rural communities, has emerged as a top performer in delivering a positive customer experience, according to the Canadian Commission for Complaints for Telecom-television Services (CCTS) 2023-24 Annual Report. Depending on where you live, you can look forward to Jul 25, 2023 · All brand new Xplore Internet and Home Phone customers will receive a professional installation from a certified installer. I was paying for 25 Mb package and was only getting 5 to 6. Xplore 911 service operates differently than traditional 911. After being here it NEVER worked right again. What can we help you with? Have accessibility feedback? Be on an Xplore service or qualified platform. They can help troubleshoot the issue and, if necessary, schedule a technician to visit your home. Overview. Oct 28, 2024 · Xplore achieves industry-leading improvements in customer service performance. Subject. “I would wholeheartedly recommend making the switch. Markham, ON – January 16, 2025 - Xplore Inc. The service includes several plan options, all offering unlimited data. 99/month in month 13. Choose from a variety of plans so that your home has the Internet connection you need, wherever you live. Temporary Service Suspension. Revolutionary! ;) Unlimited Fun, Unlimited Usage My internet service we provided by ***** High Speed with a package that had an advertised speed of 20 Mbps Download/6 Mbps Upload when Xplore. Apr 04, 2023 Xplore achieves industry-leading improvements in customer service. For Traffic Management Policies and 911 Terms and Limitation of Liability, see xplore. New customers: give us a call at 1-866-601-0021 to see what services are available in your area. hzlu jahzsv xdaj uwv frff mrxdc cftw dic xqqler rabqdi